Privacy Policy

The short version

We collect what we need to price your vehicle and arrange a pickup. We use it to serve you. We do not sell your personal information to lists of dealers or data brokers.

Information we collect

• Vehicle details you enter — year, make, model, trim, VIN, mileage, condition, and title status.
• Contact and location details — your name, phone number, email address (optional), and the ZIP code or address where the vehicle is located.
• Messages you send through our chat assistant or by phone or email.
• Technical and usage data collected automatically — IP address, browser and device type, pages viewed, and referring site.

We do not ask for and do not want your Social Security number, bank account numbers, card numbers, or passwords. Never send those to us.

How we use it

• To generate your offer and communicate it to you.
• To schedule and complete vehicle pickup and payment.
• To answer your questions and provide support.
• To detect and prevent spam, fraud, and abuse of our forms.
• To understand how the site is used so we can improve it, and to meet legal and record-keeping obligations.

Who we share it with

We share your information only as needed to complete the sale you asked for:

• Vehicle-buying partners. Vehicle and contact details are sent to the buying network that prices and purchases your vehicle, so they can deliver your offer and arrange pickup.
• Service providers that operate this site on our behalf — hosting, analytics, communications, and the AI assistant that powers our chat.
• Legal and safety disclosures where required by law, or to protect our rights, users, or the public.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

Calls, texts, and email

By submitting the offer form you agree that we may contact you at the phone number and email you provide about your offer and pickup, including by text message. Message and data rates may apply. You can opt out of texts by replying STOP, and out of marketing email using the unsubscribe link — we will still need to reach you about a sale already in progress.

Cookies and analytics

We use cookies and similar technologies to keep the site working and to measure traffic and conversion. You can block or delete cookies in your browser settings; parts of the site may not work properly if you do.

Chat with Jarvis

Our assistant, Jarvis, is there to answer questions and help you start an offer. Here is exactly what a chat stores.

• What you send and what Jarvis replies. We save the messages in the conversation so the chat keeps working when you move between pages and when you come back later — and so a person here can pick it up if you ask for one. A cookie on your browser (kept for 180 days) ties the conversation to you; it contains a random identifier and no personal details.
• How you got here. The page the chat started on, the referring site, any campaign parameters in the link, and a one-way hash of your network address (we do not store the address itself).
• What you choose to share. If you give your name, phone number or email during a chat, it is saved with your contact record so we can follow up about your offer. Marketing email or texts only ever happen if you tick those boxes; they are optional and unchecked by default.
• Who processes it. Messages are sent to our AI provider and, on its behalf, Anthropic, to generate the reply. They process the content to answer you, under terms that do not permit using API content to train their models. Analytic tools (Google Analytics and Microsoft Clarity) are not loaded on the chat dashboard.
• How long we keep it. Chats that never collected contact details are deleted after 12 months. If you shared contact details, the conversation stays with your contact record until you ask us to delete it — by phone or email, and we verify the request before acting.

Asking for a person, or giving a phone number in a chat, only triggers a callback about your vehicle — it does not sign you up for anything.

Data retention and security

We keep lead and transaction records for as long as needed to complete the sale, meet legal and tax obligations, and resolve disputes. We use reasonable technical and organizational measures to protect your information, though no method of transmission or storage is completely secure.

Your choices

You may request access to, correction of, or deletion of the personal information we hold about you, and you may ask us to stop contacting you. Nevada residents have the right to submit a verified request that we not sell certain covered information — and to be clear, we do not sell it. To make any request, contact us using the details below and we will verify your identity before acting.

Children

This site is not directed to children under 16, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy as our service changes. The revision date at the top will always reflect the current version.

Contact us

Questions or requests about privacy: 702-766-7727. For how the sale process works, see how it works or our terms and conditions.

A note on this document

This policy describes our intended practices in plain language. It is not legal advice, and it should be reviewed by a licensed attorney and finalized with our registered business name and address before this site handles live customer traffic.